GAME DAY INFORMATION: MIAMI

World Baseball Classic / MLB Ballpark App — REQUIRED

The MLB Ballpark App is the official World Baseball Classic ticketing platform and is required for ballpark entry. If you have not downloaded the app yet, please download it from the link below. 

MLB Ballpark | MLB.com 

Everyone must download the app in advance, as it will be used to: 

• Access and manage your World Baseball Classic tickets to enter the ballpark on game day 
• To check in at the correct hospitality spaces (if applicable)
• To redeem credit (if applicable)
• Obtain access to experiences (if applicable)

When prompted to create or log into your account, be sure to use the same email address used to purchase your tickets.  

If you have trouble with the application, please first refer to the frequently asked questions:
Miami: https://www.mlb.com/marlins/apps/ballpark/frequently-asked-questions

If your MLB Ballpark app does not display the correct seating category to the product that you have purchased, please send an inquiry to the following email address:
STH Group Guest Services Team: guestservices@sthgroup.us

Gate opening times at loanDepot park vary depending on the game schedule.

Gate Open Time

• Doubleheader Game Days: Gates open 2 hours prior to first pitch.
• Israel vs Netherlands: Gates open 1.5 hours prior to first pitch.  
• Dominican Republic vs Venezuela: Gates open 3 hours prior to first pitch. 
• Quarterfinals Games:  Gates open 3 hours prior to first pitch.
• Championship Round Games:  Gates open 3 hours prior to first pitch.

Please note gate opening times and hospitality start times may differ. Please review your specific hospitality or travel product prior to arrival. Please refer to your product itinerary below for exact details.

Please click HERE for first pitch times.  

loanDepot park is located in a high-traffic area, and significant congestion is anticipated during the World Baseball Classic. We recommend arriving early to avoid delays and maximize your experience.

For transportation options including rideshare and public transit, please visit:
https://www.mlb.com/marlins/ballpark/transportation#rideshare

Parking passes may be purchased directly from the venue unless included within your package.
All parking transactions are between the purchaser and the venue. STH Group is unable to assist with parking pass purchases.

For full parking details, please visit:
https://www.mlb.com/marlins/ballpark/transportation

loanDepot park enforces a clear bag policy with security screening prior to entry. Small clear bags or clutches are recommended to ensure smooth entry. There will be no cloakroom services available.

Please review the official bag policy here:
https://img.mlbstatic.com/mlb-images/image/upload/mlb/e7slpxqysemjjwqnpp9k.pdf

Entry Information

Access your suite through a dedicated entrance at the PNC Club entrance, located across from the Home Plate Garage on the northwest side of the ballpark, ensuring a smooth and exclusive arrival. A dedicated elevator will be available to reach Level 5. 

Gift Redemption

World Baseball Classic Experiences commemorative gift will be available within your suite. 

Itinerary  

First pitch times vary depending on the game you are attending. 
However, your itinerary will be the following.  

Please click HERE for first pitch times.  

• 2 hours prior to first pitch – Suites open 
  • All-inclusive curated menu and premium bar served within the suite
• First pitch – Game Start  
• 8th inning – Alcohol service concludes  
• Game end – Suite closes  

*Please note that all timings are approximate and subject to change 

Entry Information 

Access your suite through a dedicated entrance at the PNC Club entrance, located across from the Home Plate Garage on the northwest side of the ballpark, ensuring a smooth and exclusive arrival. A dedicated elevator will be available to reach Level 4.

Gift Redemption

World Baseball Classic Experiences commemorative gift will be available within your suite. 

Itinerary  

First pitch times vary depending on the game you are attending. 
However, your itinerary will be the following.  

Please click HERE for the first pitch times.  

• 2 hours prior to first pitch – Suites open 
  • All-inclusive curated menu and premium bar served within the suite 
• First pitch – Game Start
• 8th inning – Alcohol service concludes  
• Game end – Suite closes 

*Please note that all timings are approximate and subject to change 

Entry Information  

Access your suite through a dedicated entrance at the PNC Club entrance, located across from the Home Plate Garage on the northwest side of the ballpark, ensuring a smooth and exclusive arrival. A dedicated elevator will be available to reach Level 5.

Gift Redemption

World Baseball Classic Experiences commemorative gift will be available within your suite. 

Itinerary  

First pitch times vary depending on the game you are attending. 
However, your itinerary will be the following.  

Please click HERE for first pitch times.  

• 2 hours prior to first pitch – Suites open
  • All-inclusive curated menu and premium bar served within the suite
• First pitch – Game Start  
• 8th inning – Alcohol service concludes 
• Game end – Suite closes  

*Please note that all timings are approximate and subject to change 

Entry Information 

The recommended entrance is the Third Base Entrance located on the Northwest corner of the ballpark at gates 9 and 11 near Third Base Garage. Once inside head towards the Third Base Entrance lobby. 

Itinerary  

First pitch times vary depending on the game you are attending.

Please click HERE for first pitch times.  

• 2 hours prior to first pitch – Lounge open
  • All-inclusive food and beverages service start (Beer, wine, and non-alcoholic) 
  • Live performance by Miami top DJ star
• First pitch – Game Start
• 5th inning – Food service in lounge space ends 
• 8th inning – Alcohol service concludes ends
• Game end – Lounge closes 

 Please note that if you have purchased Bullpen Bar & Grill Homeplate B product, your seating is not located within the lounge. Your seat will be located in Section 13-14 behind the home plate. 

It is expected on the day that the concourse will be busy. We recommend departing the lounge 15-30 minutes prior to the first pitch time to arrive at your seat before the game starts after enjoying the hospitality within the lounge. Guests are free to return to the lounge at any point during the game.

*Please note that all timings are approximate and subject to change 

Entry Information 

The recommended entrance is the First Base Entrance located within west plaza through gates 2-6. 

GIFT REDEPTION

World Baseball Classic Experiences commemorative gift will be distributed within the lounge space.

Itinerary 

First pitch times vary depending on the game you are attending.

Please click HERE for first pitch times.  

• 2 hours prior to first pitch – Lounge open 
  • All-inclusive food and beverages service start (Beer, wine and non-alcoholic) 
  • In seat service, food & drinks orders will be via a QR code at your seat 
• First pitch – Game start 
• 5th inning – Food service in lounge space ends   
• 8th inning – Alcohol service ends
• Game end – Lounge closes 

*Please note that all timings are approximate and subject to change 

Entry Information 

The recommended entrance is the Home Plate entrance, located within the West Plaza found through Gates 2-6. 

Itinerary 

First pitch times vary depending on the game you are attending.

Please click HERE for the first pitch times.  

• Gates open (varies by game)– Guests may arrive to their seats
• First pitch – Game starts 
• 8th inning – Alcohol service concludes at all concessions 
• Game ends – Merchandise special access closes, Venue Credit no longer valid*, Ballpark Closes

*Venue Credit is valid exclusively for the game associated with your ticket and must be utilized in its entirety during that event. Unused balances will expire and cannot be carried over, transferred, or redeemed for cash. 

How to Use your Credit 

• Your $100 F&B credit is integrated into your ticket barcode and is valid at all concessions within the ballpark at any point during your game attendance.
• At the time of purchase, please present your ticket barcode at the register where the relevant value will be deducted from your credit. 
• Please note that the residual value of the credit remaining within your ticket will not be displayed and cannot be inquired at the register. 
• If the purchase amount exceeds the credit value on the ticket, you are able to use all remaining credit amount and supplement the outstanding value through your preferred method of payment. 

How to Use your Merchandise Store Special Access Experience 

• Merchandise store special access will be a priority lane situated at the New Era merchandise store located at the West Plaza. If you wish to use the priority lane, please present your ticket on your MLB Ballpark app to the merchandise store staff. 
• Approximate location of New Era Team Store is demonstrated below. 

Entry Information 

The recommended entrance is the First Base Entrance located within west plaza through gates 2-6. 

Itinerary 

First pitch times vary depending on the game you are attending.  

Please click HERE for first pitch times.  

• Gates open (varies by game)– Guests may arrive to their seats, Gift Pickup at Section 12 
• First pitch – Game starts 
• 8th inning – Alcohol service concludes at all concessions 
• Game ends – Venue Credit no longer valid*, Ballpark Closes
  
  * Venue Credit is valid exclusively for the game associated with your ticket and must be utilized in its entirety during that event. Unused balances will expire and cannot be carried over, transferred, or redeemed for cash. 

How to Use your Credit 

• Your $50 F&B credit is integrated into your ticket barcode and is valid at all concessions within the ballpark at any point during your game attendance.
  At the time of purchase, please present your ticket barcode at the register where the relevant value will be deducted from your credit. 
• Please note that the residual value of the credit remaining within your ticket will not be displayed and cannot be inquired at the register. 
• If the purchase amount exceeds the credit value on the ticket, you are able to use all remaining credit amount and supplement the outstanding value through your preferred method of payment. 

Entry Information 

The recommended entrance the First Base Entrance located within west plaza through gates 2-6.  

Itinerary 

First pitch times vary depending on the game you are attending.  

Please click HERE for first pitch times.  

• Gates open (varies by game)– Guests may arrive to their seats, Gift Pickup at Section 12 
• First pitch – Game Starts 
• 8th inning – Alcohol service concludes at all concessions 
• Game ends – Venue Credit no longer valid*, Ballpark Closes

* Venue Credit is valid exclusively for the game associated with your ticket and must be utilized in its entirety during that event. Unused balances will expire and cannot be carried over, transferred, or redeemed for cash. 

How to Use your Credit 

• Your $50 F&B credit is integrated into your ticket barcode and is valid at all concessions within the ballpark at any point during your game attendance.
  At the time of purchase, please present your ticket barcode at the register where the relevant value will be deducted from your credit. 
• Please note that the residual value of the credit remaining within your ticket will not be displayed and cannot be inquired at the register. 
• If the purchase amount exceeds the credit value on the ticket, you are able to use all remaining credit amount and supplement the outstanding value through your preferred method of payment. 

Access Information 

Hotel Name: Miami Marriott Biscayne Bay Hotel
Hotel Adress: 633 N Bayshore Dr, Miami, FL 33132 

Location information click HERE

*Please note that the hotel does not provide transportation services. Guests are responsible for arranging their own travel to and from the venue. 

Hotel Information 

Upon arrival, please proceed to the hotel’s front desk and check in using your first and last name along with a valid government‑issued ID. No hotel voucher or confirmation is needed. 

All room charges, applicable taxes, and any resort fees are included in your package for the World Baseball Classic 2026. Please note that incidentals, in‑house charges, and optional hotel services are not included and will be the responsibility of the guest. 

As part of standard hotel policy within the United States, a valid credit card is required at check‑in. This requirement is set by the hotel directly and is not associated with our company’s policies 

• Check-in Time: 4pm 
• Check-out Time: 11am 

Other Included Benefits 

• Daily Dining Credit of $18.00 per room per night, credit is not cumulative during stay 
  This credit is redeemable at Gold Coast Kitchen + Cocktails and a La Carte (in-room dining). 
• Two Bike Rentals, up to two (2) hours per room, per stay- ask reception for more information
• Daily 1 hour use of pool table or ping pong for two (2) guests – ask reception for more information

Gift Redemption 

Your package includes World Baseball Classic Experiences commemorative gifts.
The gifts will be available within your hotel room. 

Ballpark Entry Information 

The recommended entrance is the First Base Entrance located within west plaza through gates 2-6. 

Itinerary 

First pitch times vary depending on the game you are attending.

Please click HERE for first pitch times. 

• Gates open (varies by game)– Guests may arrive to their seats, merchandise special access opens 
• First Pitch – Game Starts 
• Game ends –  Merchandise access closes, Ballpark Close 

How to Use your Merchandise Store Special Access Experience 

Merchandise store special access will be a priority lane situated at the New Era merchandise store located at the West Plaza. If you wish to use the priority lane, please present your ticket on your MLB Ballpark app to the merchandise store staff. 

Access Information 

Hotel Name: Novotel Miami Brickell
Hotel Adress: 1500 SW 1st Ave, Miami, 33129 

Location Information click HERE  

*Please note that the hotel does not provide transportation services. Guests are responsible for arranging their own travel to and from the venue. 

Hotel Information 

Upon arrival, please proceed to the hotel’s front desk and check in using your first and last name along with a valid government‑issued ID. No hotel voucher or confirmation is needed. 

All room charges, applicable taxes, and any resort fees are included in your package for the World Baseball Classic 2026. Please note that incidentals, in‑house charges, and optional hotel services are not included and will be the responsibility of the guest. 

As part of standard hotel policy within the United States, a valid credit card is required at check‑in. This requirement is set by the hotel directly and is not associated with our company’s policies 

• Check-in Time: 3pm 
• Check-out Time: 12pm 

Other Included Benefits 

• 15% off food and drinks at all hotel bars and restaurants during your stay.

Gift Redemption 

Your package includes World Baseball Classic Experiences commemorative gifts.
The gifts will be available within your hotel room. 

Ballpark Entry Information 

The recommended entrance is the First Base Entrance located within the West Plaza. The best gates to enter from are Gates 2-6. Once inside take the helix ramp to the Promenade Level located on the third (3rd) floor. 

Itinerary 

First pitch times vary depending on the game you are attending.

Please click HERE for first pitch times. 

• Gates open (varies by game)– Guests may arrive to their seats, merchandise special access opens 
• First pitch – Game starts 
• Game ends –   Merchandise special access closes, Ballpark Close

How to Use your Merchandise Store Special Access Experience 

Merchandise store special access will be a priority lane situated at the New Era merchandise store located at the West Plaza. If you wish to use the priority lane, please present your ticket on your MLB Ballpark app to the merchandise store staff.